Andrew Cuomo resigned, effective two weeks from now, after it became clear that if he didn’t the state legislature would remove him. As much of the leadership of public transportation in the state is his political appointees, like Sarah Feinberg, the incoming state governor, Lieutenant-Governor Kathy Hochul, will need to appoint new heads in their stead. From my position of knowing more about European public transit governance than the New York political system does, I’d like to make some recommendations.
Hire from outside the US
New York’s construction costs are uniquely high, and its operating costs are on the high side as well; in construction and to a large extent also in operations, it’s a general American problem. Managers come to believe that certain things are impossible that in fact happen all the time in other countries, occasionally even in other US cities. As an example, we’ve constantly heard fire safety as an excuse for overbuilt subway stations – but Turkey piggybacks on the American fire safety codes and to a large extent so does Spain and both have made it work with smaller station footprints. Much of the problem is amenable to bringing in an outsider.
The outsider has to be a true outsider – outside the country, not just the agency. An American manager from outside transportation would come in with biases of how one performs management, which play to the groupthink of the existing senior management. Beware of managers who try to perform American pragmatism by saying they don’t care about “Paris or such,” as did the Washington Metro general manager. Consultants are also out – far too many are retirees of those agencies, reproducing the groupthink without any of the recent understanding by junior planners of what is going wrong.
Get a Byford, not Byford himself
Andy Byford is, by an overwhelming consensus in New York, a successful subway manager. Coming in from Toronto, where he was viewed as a success as well, he reformed operations in New York to reduce labor-management hostility, improve the agency’s accessibility program, and reduce the extent of slow orders. Those slow orders were put in there by overly cautious management, such as Ronnie Hakim, who came in via the legal department rather than operations, and viewed speed as a liability risk. Byford began a process called Save Safe Seconds to speed up the trains, which helped turn ridership around after small declines in ridership in the mid-2010s.
The ideal leader should be a Byford. It cannot be Byford himself: after Cuomo pushed him out for being too successful and getting too much credit, Byford returned to his native Britain, where Mayor Sadiq Khan appointed him head of Transport for London. Consulting with Byford on who to hire would be an excellent idea, but Byford has his dream job and is very unlikely to come back to New York.
Look outside the Anglosphere
High operating costs are a New York problem, and to some extent a US problem. Canada and the UK do just fine there. However, construction costs, while uniquely bad in New York, are also elevated everywhere that speaks English. The same pool of consultants travel across, spreading bad ideas from the US and UK to countries with cultural cringe toward them like Canada, Australia, and Singapore.
The MTA has a $50 billion 5-year capital plan. Paris could only dream of such money – Grand Paris Express is of similar size with the ongoing cost overruns but is a 15-year project. The ideal head of the MTA should come from a place with low or at worst medium construction costs, to supervise such a capital plan and coordinate between NYCT and the commuter rail operators.
Such a manager is not going to be a native English speaker, but that’s fine – quite a lot of the Continental European elite is fluent in English, though unfortunately this is not as true in Japan, South Korea, or Taiwan. If it is possible to entice a Spanish manager like Silvia Roldán Fernández of Madrid Metro to come in, then this is ideal, given the number of Spanish-speaking New Yorkers; Madrid of course also has legendarily low construction costs, even today. Gerardo Lertxundi Albéniz of Barcelona is a solid option. Italian managers are an option as well given the growing networks in Italy, not just building new lines but also making old stations accessible: Stefano Cetti of Milan’s public works arm MM, Gioia Ghezzi of the operating company ATM, Giovanni Mottura of Rome’s ATAC, etc. Germans like Munich’s Bernd Rosenbusch or Ingo Wortmann or Berlin’s Eva Kreienkamp have experience with juggling conflicting local and state demands and with more labor militancy than people outside Germany associate Germany with. Laurent Probst may well be a good choice with his experience coordinating an even larger transit network than New York’s – assuming that he wouldn’t view New York as a demotion; the same is true of RATP’s head, the generalist Catherine Guillouard.
This is not meant to be a shortlist – these are just the heads of the transit organs of most of the larger Continental Western European systems. Japanese, Korean, and Taiwanese heads should be considered too, if they speak English and if they don’t view working in the US, in a city smaller than Tokyo or Seoul, as a demotion.
Let the civil service work
American civil service is broken – or, more precisely, was never allowed to become an administrative state, thanks to postwar anti-state paranoia. Professionals learn to be timid and wait for the word of a political appointee to do anything unusual. Cuomo did not create this situation – he merely abused it for his own personal gain, making sure the political appointees were not generic liberal Democrats but his own personal loyalists.
The future cannot be a return to the status quo that Cuomo exploited. The civil service has to be allowed to work. The role of elected politicians is to set budgets, say yes or no to megaproject proposals, give very broad directions (“hire more women,” “run like a business,” etc.), and appoint czars in extreme situations when things are at an impasse. Byford acted as if he could work independently, and Cuomo punished him for it. It’s necessary for New York to signal in advance that the Cuomo era is gone and the next Byford will be allowed to work and rewarded for success. This means, hiring someone who expects that the civil service should work, giving them political cover to engage in far-reaching reforms as required, and rewarding success with greater budgets and promotions.